Article ID : 00155053 / Last Modified : 14/04/2021

I need help with my Sony account or with the registration of my product in My Sony

Index:

  • Invalid e-mail address or password
  • My Sony Account is locked
  • Making changes to a Sony business relationship
  • How to link My Sony with other Sony service accounts
  • How to enable ii-footstep verification?
  • What if I can't find the product I want to register?

Invalid electronic mail address or countersign

Footstep 1: Check if you've entered your registered email address correctly.


There might be a character out of place, or you might be using a wrong email address:

  • My Sony is linked to other Sony accounts such equally PlayStation Network, Sony Abode Entertainment, Xperia and more: yous tin can use the same eastward-mail service address linked to your other Sony accounts to log in to My Sony.
  • If yous created a Sony business relationship in the past and did not verify information technology via due east-mail service within the specified timeframe (72 hours), you lot won't be able to use that business relationship. Remember that this applies to all Sony services. Log into this unverified account, resend the activation/verification link and actuate your account via email.


Step 2: Utilise the "Forgot my password" function

You can reset your countersign by trying the post-obit password reset options:

  1. Provide the date of nascence yous registered.
  2. Answer your security question.
  3. Mobile verification (How to enable 2-pace verification – Link to below).

Once you lot've successfully followed these steps, you lot will receive a link to reset your countersign. If you did not receive an email, please check your spam binder.
Otherwise, try to re-send the link or await 24 hours and attempt again.

Notation: Our arrangement immediately prompts you to contact back up if you become i of the three options wrong. Exist aware that y'all can nevertheless endeavor the remaining options!

My Sony account is locked

"The maximum number of failed login attempts has been reached. To protect your security, your account will exist locked for 120 minutes."

After waiting 120 minutes, make sure the Caps Lock or Num Lock on your keyboard are not interfering with the fashion you are inbound your countersign.
Alternatively, but reset your password using the Forgot your password characteristic.

Making changes to my Sony account

How to change your account information (E-mail, password & address)

  • Log into your Sony account.
  • Become to [My Account Details].
  • Continue with updating the fields concerned.

I want to delete my Sony account

We would be distressing to run into you lot go, but you can remove your account by post-obit these steps:

  • Log into your Sony business relationship.
  • Click on [My Business relationship Details].
  • Scroll downwardly to the lesser and select [Remove account].

How to link my Sony with other Sony service accounts

If yous take an existing business relationship with a different Sony service, you can log into My Sony with your other business relationship details. Yous will and then receive a prompted message asking you to upgrade your account. You might have to provide some boosted information earlier completing the upgrade. Vice versa, in one case you've created a Sony business relationship, you can utilise that account to log into other Sony Services.

You can link your accounts for the post-obit online services from the Sony group:

Services available from Sony Europe:

  • My Sony
  • Sony Customs

Services bachelor from other Sony grouping companies:

  • Xperia Lounge
  • Xperia Store
  • SonyMobile.com
  • MyAccount
  • Developer World
  • PlayStation™ Network
  • PlayStation™ Plus
  • PlayStation™ Video
  • PlayStation™ Music
  • PlayStation™ At present
  • PlayStation™ Vue

How to enable 2-step verification?

To add together an extra layer of security, yous tin choose to receive a verification code by text message or via an authenticator app while you log into your Sony account. You can change this setting at any time by going to the 2-step verification settings.

To enable 2-pace verification:

  1. Log into My Sony. Click or hover over your name in the top correct corner, then select [My Business relationship Details].
  2. Scroll down to [Change Other Security Details], then click [Update].
  3. With the [Security] tab open, scroll down to [ii-Step Verification], then click [Edit].
  4. When asked how you want to receive the verification code, select either Text message or Authenticator App.

So follow the on-screen instructions:

  • Text message: Input your telephone number. Bank check the text message sent to your mobile telephone and enter the 6-digit verification lawmaking. Click [Verify].
  • Authenticator App: Open your authenticator app on your mobile device and scan the QR code or copy and paste the alphanumeric code visible on your screen. Enter the verification lawmaking you got from your authenticator app.

Back-up codes
If you tin can't receive the ii-step verification code by text or if your authenticator app isn't working, you tin can nonetheless sign in using a backup lawmaking. Y'all will receive ten codes that y'all can each apply only once. Y'all can use backup codes for both text bulletin and authenticator app verification.


What if I tin can't observe the product I desire to register?

  1. First, please brand sure the production you lot want to annals is a Sony Electronics production (this includes Telly, audio and photography products). If you take a Sony Mobile device (Xperia) or a Sony professional production, you lot should visit 1 of the following pages:
  • Sony Mobile (Click on the portrait icon on the upper correct-hand side of the page to log in)
  • Sony Professional
  • Sony PlayStation
  1. If y'all're confident your production is a Sony Electronics product, and you've manually typed the production name but cannot detect it, please effort to notice it using the drib-down menu.
  2. If you purchased your production in a region other than Europe (east.one thousand. Asia-Pacific, Americas, etc.), please go to the relevant region's website to register your product. Products purchased exterior of Europe cannot currently be registered in My Sony. We apologise for this inconvenience.
  • Africa
  • Americas
  • Asia & Oceania
  • Heart Due east
  1. If the first two options do not assist, your product might be missing in our database. Please contact us to confirm this.

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